Return Policy
Returns & Refund
We offer a Money-Back Guarantee within 30 days after purchase. If you’re not satisfied with your item, simply email us, and we will send you a return label.
If the return is due to the consumer's reasons, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Please ensure that the product is unused and in its original condition, as returns due to consumer reasons will only be accepted if the product has not been used and remains in a condition suitable for resale. If the product has been used or its condition affects its ability to be resold, it will not be eligible for return.
If the return is due to our error, such as receiving damaged or incorrect goods, the consumer will not be responsible for the shipping fee.
If the item was damaged or defective, you can contact us for a refund without needing to return the item. This policy aligns with our commitment to sustainability, as every return has a carbon footprint. Instead of returning the item, you may choose to keep it or donate it.
If your package is still in transit, please wait for it to arrive and return it before receiving a refund.
Please note: For customized products, we do not accept returns and refunds as well as exchanges (including but not limited to dislikes and dissatisfaction due to consumer reasons). If the goods received are damaged due to our reasons, please contact our customer support team at support@calllovely.com and we will be happy to assist you accordingly.
Order cancellation
All orders can be cancelled until 1 hours of having placed them. If your order has been paid and you need to change or cancel it, you must contact us. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. We want you to shop with confidence.
Our highest priority is to make you happy, so everyone who shops receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within 90 days;
- full or partial refund if the item is damaged;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests by writing to us. If your refund is approved, a refund credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days, please contact us.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking. If you have any further questions on how to do this please reach out to our customer support team.
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